Inbound & Outbound Customer Support

Acquiring new customers is half the battle, the other half is retaining them. When dealing with a high number of clients all with different levels of priority, it can be hard to support your entire customer base effectively. With our Customer Support Services, you can focus on providing support to your priority customers, while we can take care of the rest of your clientele.

What We Do...

Tailored Support

Tailored inbound telephone support that ensures your customer's queries and concerns are managed and dealt with in-line with your organisational processes and policies.

Quick Response Times

​For some businesses, service response time is everything. We can provide on-phone support in a time frame that suits your processes and SLAs to ensure support promises are always delivered.

Customer Feedback

We can help to paint a clear picture of what your clients think about your products, services, and their overall experience with you by obtaining customer feedback.

Customer Satisfaction

Ensuring your customers are satisfied is vital for customer retention. We can help deal with complaints and queries to maximise and maintain customer satisfaction.

Multiple Trained Agents

On every activity we run, we train at least 3 agents. One will be your main agent, the second is a backup to cover sickness/holiday leave, and the third is in case you feel the other two aren't the right fit!

Smart Pricing Structure

Our daily rate covers absolutely everything including time on the phone, software costs and more. Everything is included in one price so there are no nasty surprises!
To learn more about our customer support services and to receive a no-obligation quote for your campaign, visit our 'Request a Quote' page!

What Our Clients Think...

Ready to Start Improving Your Customer Service?

If you are ready to speak to a member of our team about your requirements and our customer support service, fill out our Request a Quote form and we will contact you as soon as possible!